Shipping Policy

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms:
https://martrix3d.com/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer free Standard shipping on all orders. Please refer to the chart above to know about the shipping information you want. Products shipped via free shipping service are normally delivered within 5-8 business days after placing the order.

To avoid disputes, some deliveries are experiencing delays given the ongoing COVID-19 challenges and their impact on our global supply chain. If a delay or defect in performance by Seller under this contract is due to force majeure caused by COVID-19, such delay or defective performance will also be deemed to be due to force majeure beyond reasonable control and Seller will not be liable for any damages arising therefrom.

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Martrix as undeliverable. When the carrier returns an undeliverable package to  Martrix, please contact  Martrix to make arrangements for reshipment.

We serve most states in the continental United States exclude the 10 states at this time:

• Hawaii (HI)
• Alaska （AK）
• Puerto Rico (PR)
• Guam (GU)
• Virgin Islands (VI)
• American Samoa (AS)
• Northern Mariana Islands (MP)
• Palau (PW)
• Federated States of Micronesia (FM)
• Marshall Islands (MH)

Check back as we expand to more regions.

Do You Deliver Internationally?

We do not offer international shipping.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://martrix3d.com/policies/refund-policy

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

Email: martrix3d@gmail.com
Phone:  346-541-6828