Warranty Policy

Thank you for choosing Matrix 3D printers for your printing needs. We strive to deliver the highest quality products to our customers, backed by exceptional customer service. As such, we provide the following warranty policy for our Matrix 3D printers.

Warranty Coverage
Matrix 3D printers are covered by a limited warranty for a period of one (1) year from the date of purchase. The sales receipt from the first consumer purchase from martrix3d.com or our Amazon official store, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. This warranty covers defects in materials and workmanship under normal use and service. The warranty is limited to the repair or replacement of the defective part or product, at our discretion.

Warranty Exclusions
This warranty does not cover damage caused by misuse, abuse, neglect, or improper installation. It also does not cover damage caused by natural disasters, such as fire, flood, or earthquake, or by acts of God. The warranty does not cover consumable parts, such as build platforms, resin tanks, or resin cartridges.

Warranty Service
To obtain warranty service, please contact our customer service team at martrix3d@gmail.com. You will need to provide proof of purchase and a detailed description of the problem you are experiencing. Our customer service team will provide instructions on how to return the product for repair or replacement.

Limitation of Liability
In no event shall Matrix 3D printers be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products, even if we have been advised of the possibility of such damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Governing Law
This warranty policy shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any dispute arising out of or in connection with this warranty policy shall be resolved in the state or federal courts located in California.

Contact Us
If you have any questions or concerns regarding our warranty policy, please contact us at martrix3d@gmail.com. We are committed to providing the best customer service possible, and we value your feedback.